Major Worker Characteristics

Knowledge of: Employee Development; Supervision; Public Relations;* Office Practices & Procedures;* Agency Policies & Procedures; Government Structure & Process.

Skill in: Word Processing; Equipment Operations (general office equipment).

Ability to: Define problems, collect data, establish facts & draw valid conclusions; interpret extensive variety of technical material in books, journals & manuals; prepare meaningful, concise & accurate reports; use proper research methods in gathering data; prepare & deliver speeches before specialized audiences & general public; gather, collate & classify information about data, people or things establish friendly atmosphere as supervisor of work unit; handle sensitive inquiries from & contacts with officials & general public.

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